Terms & Conditions | Hoffman Steam Boilers

UNITYLAB CORP.
Purchase Terms and Conditions
Version 1.3 June 23, 2026

*** For online orders, you must scroll to the bottom to accept the terms.
*** For non-online orders, the Unitylab Sales Order Confirmation will act as confirmation of your order and acceptance of these terms.

Welcome to the “UNITY” family of websites and applications provided by UnityLab Corp. (including but not limited to Unity Laundry, Unity Press, Unity Parts, Hoffman Press, and Hoffman Steam). These Terms and Conditions govern your use of all UnityLab Corp. websites and related online purchase transactions. We require you to accept these “terms and conditions” agreement indicating you have read and accept these terms before you complete your online purchase.

UnityLab Corp (including Unity Laundry, Unity Press, Hoffman Steam, Hoffman Press, Hoffman Parts) (hereinafter referred to as “Unity” or “Seller”) is the vendor of Products and services sold on the following websites: Buyunitynow.com, Buyhoffmansteamersnow.com, buyunitypressnow.com, or buyunitypartsnow.com (hereinafter ‘Products’) or sold by Unity to customers via other means. The placement of an order via website, or by other means offered by Seller, by customer (hereinafter referred to as “Customer” or “Purchaser”) is an offer to Unity to purchase/lease specific products identified in such order (the “Products” or “Unity Products”). All Customer Orders are subject to the following Terms and Conditions which are sometimes referred to as the ‘Agreement’ and comprise the complete agreement between the parties (unless otherwise expressly agreed upon by separate contract in writing). Notwithstanding anything herein to the contrary, Unity reserves the right to change any of these Terms and Conditions at any time without liability to Purchaser or any other person.
Purchaser must pay in full for the Products purchased prior to shipment (unless other arrangements have been mutually agreed upon). Acceptable forms of payment include but are not limited to check, ACH or credit card.
Security Interest & Filing. Purchaser hereby grants Unity a purchase money security interest in any machine Products (including but not limited to washing machines, clothes dryers, steam cleaners, or steam presses which shall hereinafter be referred to as “Machines”) ordered by Purchaser until such time as the Purchaser has paid in full for such Machines including any applicable taxes and service charges. Purchaser further hereby grants Unity the right to file a financing statement (UCC-1), without Purchaser’s signature, in all applicable jurisdictions or venues where Purchaser has a legal presence in relation to any such purchase of Products. After the Products which are the subject of any such filing have been paid in full Unity will, upon Purchaser’s written request, file a UCC termination statement in all places where a financing statement has been filed in connection with the subject transaction.
Use of Products. Purchaser hereby agrees to use the Products per the instructions and warnings provided and adhere to all government safety requirements, codes, and regulations. Purchaser shall only use the Products for commercial purposes in its own facilities provided, however, that Purchaser may resell the Products purchased through this website (or by other means”) to end-user customers located in the United States and in such event, Purchaser shall be responsible to comply with all laws and regulations applicable to any such resale.
No Customer form shall modify these Terms and Conditions, nor shall any course of performance, course of dealing, or usage of trade operate as a modification or waiver of these Terms and Conditions. Once Unity receives your order, Unity will provide you with an Order Confirmation. Your receipt of an Order Confirmation does not signify acceptance of your order or constitute confirmation of our offer to sell; we are simply confirming that we received your order. If the order is not correct in any way, please notify Unity immediately (within 24 hours) so we may make the needed corrections before your Order is processed. Any cancellation or modification of the Order after 24 hours of Customer placement may be subject to a processing fee.
Any changes, additions, or modifications to the Customer Order must be agreed to in writing by Unitylab Corp. The Customer shall be responsible for any additional cost or fees incurred by Unity as a result of customer cancellations or returns. Cancellation of custom orders (such as large steam presses and other custom ordered machines) will not be accepted.
Unity reserves the right to accept or decline your Order at any time for any reason. If Unity cancels an Order after your payment is received, we will refund the payment.
TAXES & TARIFFS
1. Purchaser shall be solely responsible for any national, state, or local sales, use, value added, or other tax, tariff, duty or assessment levied or imposed by such taxing authorities arising out of or related to any of the purchase transactions from this website, other than any tax based on Unity net income. Purchaser must pay directly, or reimburse Unity for, the amount of such sales, use, value added or other tax, tariff, duty, or assessment which Unity is at any time obligated to pay or collect for such purchases. In order to avoid Seller’s collection of applicable state sales or use taxes on purchases from Seller, Purchaser must provide Unity a state sales tax exemption certificate prior to shipment. Unity reserves the right to cancel any orders that are impacted by a tariff increase after the order has been placed.
DELIVERY AND INSTALL SERVICES
1. Standard Shipping Terms. All Products sold hereunder will be suitably packed for shipment in Seller’s standard containers, marked for shipment to Purchaser at the address specified in the Customer order and delivered to Purchaser. Standard shipping for large items within the contiguous United States shall include a truck with a lift gate and delivery to the outside of Purchaser’s designated entryway (smaller items will be shipped to Purchaser address via standard common carrier service such as UPS, Fedex, etc). Unless otherwise agreed in writing (e.g.: via a promotional offer) the Purchaser shall be responsible for a standard flat rate shipping fee per unit. If the Customer re-routes or reschedules the pre-arranged delivery date, then the Customer may be charged a fee for the associated cost of rescheduling the delivery. Subject to availability expediated shipments leaving Seller’s facility within 2 business days of Customer Order may be available at an additional cost). Each party agrees that shipments may be delayed and that Unity shall be held harmless for any such delay.
2. Risk of Loss and Title in the Products shall pass to Purchaser when the Products leave the shipment dock. At this point, Purchaser will receive the Shipment Notification Email and invoice. If there are any issues with delivery, please contact Unity to resolve.
3. Customer also has the option to arrange for pick-up at Seller’s dock for delivery to Customer location at their cost using their own carrier. If any Products where pick up is to be arranged by the Customer under this Contract are not picked-up by Customer within 72 hours of notice of availability for pick-up due to any cause attributable to Customer or their carrier, Unity shall place the products into storage and the following apply: (i) title and risk of loss immediately pass to Customer, if they have not already passed, and delivery shall be deemed to have occurred; (ii) any amounts otherwise payable to Unity upon delivery or shipment shall be due; (iii) a storage fee will be charged to Customer per day until pickup has taken place.
4. White Glove Delivery Service(for large LTL shipments only) is available for an additional fee and shall include delivery through the initial threshold and placement of the equipment at its install location and removal and disposal of packaging.Customer must have accessible doorway that will exceed width of your existing washer and the new unit supplied by UNITY (no dismantle of existing or new unit included) and a Flat pathway (no moving of equipment up or down steps).
5. Installation Services. Use of third party Installation Services may be purchased through UNITY and is subject to the requirements published on the Website and includes the following additional terms:
  1. Purchaser must have an accessible doorway that will exceed width of your existing unit and the new unit supplied by UNITY (dismantling of existing or new unit is not included with Installation Services)
  2. A floor level drain within 6’ of install location of the washer
  3. If a floor level drain is not available, an external pump must be purchased to have unit installed (ref: UNITY External Drain Pump Kit -The UNITY Washer at buyunitynow.com).
  4. If an external drain pump is required, then a 110v outlet is required within 4 feet of installation location.
  5. A breaker box with available space for a double pole breaker; located within 15’ of install location (Breaker panel required to be in same room of install).
  6. If customer chooses or has to have electrical run from another room. A 3 prong 208-240v single phase electrical outlet is required within 2’ of install location.
  7. All washer hoses to be supplied by the customer
  8. An appointment will be scheduled for installation of your new unit once unit has arrived at your property. You will be given a 4 hour window for install. If a visit is made and a customer is not home or install is not possible due to the above conditions not being met; a rescheduling surcharge may be applied
6. Delivery Receipt: The delivery receipt from the Seller’s carrier must include a notation of any visible damage upon delivery acceptance, or they will be subject to a waiver of any in-transit damage claims. If carrier pick-up has been scheduled by Unity, then Unity will assist the Customer in submitting a timely claim with the carrier consistent with the carrier’s terms and conditions regarding any in-transit damage claims. If the Customer has selected Unity’s optional White Glove delivery service (eg: delivery to the point of install for large LTL product shipments), Unity will repair or replace any Product that has been damaged as noted by the Customer upon sign-off of the premium White Glove delivery service.
INTELLECTUAL PROPERTY RIGHTS.
1. Purchaser acknowledges and agrees that the UNITY Marks and other intellectual property provided to Purchaser by Seller, if any, are the sole and exclusive property of Seller. Purchaser shall not acquire any right, title, or interest under this Agreement in any patent, copyright, UNITY Mark, or any other intellectual property of Seller. No implied license in any patent, copyright, UNITY Mark, or any other intellectual property right of Unity is granted to Purchaser under this Agreement or otherwise.
2. During the term of this Agreement and thereafter, Purchaser will not do anything that will in any way infringe, impeach, dilute, or lessen the value of the UNITY Marks, patents, copyrights or other intellectual property of Unity or the goodwill associated therewith or that will tend to prejudice the reputation or sale of Unity or any Products.
WARRANTY
1. Warranty. Unity makes no warranties or representations to Purchaser or any other person with respect to the Products or any service provided to Purchaser or to any other person except as set forth in Seller’s Limited Warranty accompanying the Products (“Limited Warranty”). Notwithstanding anything herein to the contrary, Unity reserves the right to change any of the terms of its Limited Warranty at any time, without notice and without liability to Purchaser or any other person. Purchaser acknowledges that Unity shall have no warranty liabilities or obligations to Purchaser for the defects of the Products or parts thereof, including Parts supplied hereunder, occurring after the expiration of the warranty period as set forth in Seller’s Limited Warranty Statement. Seller’s warranty does not extend to any (i) defect of the Products or parts thereof or Parts supplied hereunder caused by misuse, neglect, exposure to improper environment, accident, improper installation, abuse, improper repair, alteration or modification or any act in violation of the instructions furnished by Unity or (ii) any use by Purchaser of any replacement part which is not a genuine Unity replacement part (unless otherwise consented to in writing by Seller).
2. Disclaimer. THE LIMITED WARRANTY REFERRED TO IN SUBSECTION 4.A HEREOF IS THE ONLY WARRANTY, EXPRESS, IMPLIED OR STATUTORY, THAT UNITY MAKES WITH RESPECT TO THE PRODUCTS. THE PARTIES HEREBY AGREE THAT THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXCLUDED FROM THIS TRANSACTION AND SHALL NOT APPLY TO THE PRODUCTS OR ANY PARTS THEREOF OR SUPPLIED HEREUNDER. YOU ACKNOWLEDGE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, YOUR USE OF THE UNITY SITES IS AT YOUR SOLE RISK.
INDEMNIFIACTION
1. Purchaser’s Indemnity Obligations to Seller. Purchaser hereby agrees to defend, indemnify and hold harmless Unity its parent and affiliates and their respective, officers, directors employees, and agents from and against any Claim (i) arising out of the acts or omissions of Purchaser its agents, employees or representatives in the marketing, installation (including the acts of third party installers whether or not purchased through UNITY), use, sales or servicing of Products or UNITY Marks, (ii) arising out of the alteration or modification of the Products or UNITY Marks by Purchaser its agents, employees or representatives or the use of the Products or UNITY Marks in combination with other products or marks.
LIMITATION OF LIABILITY / ACTIONS
1. Limitation of Liability. EXCEPT FOR THE PARTIES’ INDEMNIFICATION OBLIGATIONS HEREUNDER, IN NO EVENT SHALL EITHER PARTY BE LIABLE, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, FOR ANY STATUTORY, SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS, LOST BUSINESS OPPORTUNITIES, DAMAGE TO GOODWILL OR REPUTATION, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGES COULD HAVE BEEN REASONABLY FORESEEN. NO ACTION SHALL BE BROUGHT FOR ANY CLAIM RELATING TO OR ARISING OUT OF THIS AGREEMENT MORE THAN SIX (6) MONTHS AFTER THE ACCRUAL OF SUCH CAUSE OF ACTION, EXCEPT FOR MONEY DUE UPON AN OPEN ACCOUNT.
COMPLIANCE WITH LAWS and Safety Matters.
1. Compliance with Laws.Purchaser represents, warrants, and covenants that it shall comply with all applicable international, national, state, regional and local laws, codes, and regulations in performing its obligations hereunder and in any of its dealings with respect to the Products (including any relevant OSHA and MSDS chemical and toxic substance related regulations).
2. Notification of Actual or Potential Violation of Law or Product Safety Issues.Purchaser shall promptly notify Unity if Purchaser knows or has reason to believe that any act or refrainment from acting required by or contemplated under this Agreement violates any applicable law, rule, or regulation (whether criminal or non‑criminal) or if it becomes aware that any Products contain a defect which could create a substantial product hazard or an unreasonable risk of serious injury or death.
3. Installation and Safety.By accepting delivery of the Product(s), Purchaser assumes all responsibility and liability for any loss or damage to property or personal injury suffered by Purchaser or Purchaser’s employees, agents, contractors or other third parties in any way related to or arising out of their uncrating, placement, installation, or operation of the Product(s). Purchaser is responsible for ensuring that Purchaser or Purchaser’s employees, agents, contractors or other third parties are capable of doing the installation related work (moving equipment, electrical, plumbing) and adhere to all state and local codes. Purchaser shall require all installers (whether the Purchaser, an employee or an independent contractor of the Purchaser or a vendor) to read the important safety and/or MSDS warnings and messages on the packaging, in the Product Manual, and on the Product itself. This information alerts you to potential hazards that could cause harm to you or others or damage to property. Please read these messages carefully. As it is not possible for all circumstances or hazards to be foreseen, you are urged to use careful planning and extreme caution in the uncrating, placement, installation and operation of the Product(s). You must use your own good judgement. If the state or local law of the relevant installation location requires an installer to have certain licenses for installation of the Product(s), Purchaser shall insure that only such licensed persons carry out the installation.
RETURN POLICY
1. To qualify for a return refund, you must:
  1. Purchase and pay for a Product from Unity.
  2. If you’re not completely satisfied within 30 days of when the Product is received by the Customer, contact us. We will gladly process your return and refund subject to any processing and handling fees.
2. Here’s how it works:
  1. Contact The Company Customer Service at 1-800-484-3013 (UNITY & GE branded Products) or 1-800-221-0146 (Hoffman branded products) to receive an RMA (Return Merchandise Authorization Number) and send us a scan of the invoice via email to support@unityhelpme.com.
  2. We will work with you to arrange the return shipping. Do not ship the Product back to us before first contacting us and receiving an approved RMA. The Customer must package and insure the returned product for transit in accordance with the instructions provided by Unity.
  3. If Product is returned in unused condition, in original packaging, and can be resold as new the Customer will be eligible for a refund subject to a return fee to cover return shipping and handling costs.
  4. If the product has been installed, the Customer at its own expense shall be responsible to de-install it and repackaged and re-crate it for return shipment (if needed new re-packing and crating materials will be sent to the Customer at their cost).
  5. If the Product is returned to UNITY in damaged condition or not returned in like new condition and/or without all accessories or without all items that were included in the original package or without the original packaging, then the Customer shall be responsible for any refurbishment costs in addition to shipping and handling fees.
  6. A copy of the invoice must also accompany the returned product.
  7. Refunds for returned items will be made by corporate check (or credit card refund) approximately 15-20 business days after Company’s receipt of the returned product (less any applicable repair/refurbishment or shipping and handling fees.
3. For any return, UNITY may require additional information and documentation (such as a government-issued photo identification) during the processing of a return to help determine whether to provide a refund/replacement. UNITY reserves the right to take additional actions to prevent fraud or abuse (including denial of returns, refunds or exchanges, or imposing additional return fees). Any decision made by The Company on any matter pertaining to this return offer is final, and said decisions shall be binding on the Customer.
GENERAL PROVISIONS.
1. Governing Law; Dispute Resolution. This Agreement and the rights and obligations of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Pennsylvania without regard to its conflicts of laws principles and the parties hereby agree that the United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. The parties hereby irrevocably consent to the exclusive jurisdiction of the state and federal courts of the State of Pennsylvania with venue for any action in Sullivan County, PA for actions brought in state court or for federal actions the United States District Court of Pennsylvania. THE PARTIES FURTHER AGREE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, TO WAIVE ANY RIGHT TO TRIAL BY JURY WITH RESPECT TO ANY CLAIM, COUNTERCLAIM OR ACTION ARISING FROM THE TERMS OF THIS AGREEMENT.
2. Those provisions of this Agreement which by their sense and context should survive any termination or expiration of this Agreement including without limitation Sections J, K, L, M, and N (impacting IP, Warranties, Indemnification, Liability, and Regulatory Compliance) shall so survive.
3. Independent Contractors. Both parties are acting as independent contractors with respect to the activities hereunder. Nothing in this Agreement shall be deemed to create any type of agency, joint venture, franchisor/franchisee, or partnership relationship between the parties. Neither party shall have any right or authority to bind or obligate the other in any manner to any third party. Purchaser shall have sole fiscal and other responsibility for the acts and compensation of its own employees and the expenses of the conduct of its business.
4. Successors and Assigns. Neither this Agreement, nor any right or interest herein, may be assigned by Purchaser, without Seller’s prior written consent. Unity may assign this Agreement without the consent of Purchaser to its parent company or any other affiliated company. Unity may also assign any or all of the accounts receivable generated or created by virtue of sales pursuant to this Agreement to any affiliated company or any third party. This Agreement shall be binding upon and inure to the benefit of the parties and their respective successors, legal representatives, and assigns. There are no third-party beneficiaries to this Agreement.
5. Invalidity of Provisions.If any provision of this Agreement shall be or become invalid, illegal, or unenforceable in any respect, the validity, legality, and enforceability of the remaining provisions contained herein shall not be affected thereby.
6. The Company shall not be responsible for or liable for any loss or damage whatsoever which may be suffered by the Customer (including, without limitation, indirect, consequential or economic loss), or for any personal injury suffered or sustained as a result of purchasing or use of the Product, except only for liability which cannot be excluded by law. UNITY may modify these terms and conditions at any time.
7. Force Majeure.Neither party shall be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder (except for the payment of money) on account of strikes, shortages, riots, insurrection, terrorist attacks, fires, flood, storm, explosions, earthquakes, acts of God, war, governmental action, supplier problems, or any other force majeure event that is beyond the reasonable control of such party. For the sake of clarity, during duration of the Covid-19 pandemic and its immediate aftermath, delays caused by Covid-19, directly or indirectly, shall be considered a force majeure event subject to these events. Each party shall use its reasonable best efforts to notify the other party of the occurrence of such an event within three (3) business days of its occurrence.
8. Entire Agreement / Amendments / Waiver.This Agreement, together with the purchase order placed on this website, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings pertaining thereto. Any amendment or modification of any provision of this Agreement must be in a writing signed manually in ink by an authorized representative of both parties. Seller’s rights and remedies under this Agreement are cumulative and non-exclusive. No failure by either party to insist upon the strict performance of any covenant, duty, agreement, term, or condition of this Agreement or to exercise any right or remedy consequent upon a breach thereof shall constitute waiver of any such covenant, duty, agreement, or condition, or any such breach.