Hoffman Return Policy

To qualify for a return refund, you must:
1. Purchase and pay for a Product from any of our websites
2. If you’re not completely satisfied within 30 days of when the Product is received by the Customer, contact us. We will gladly process your return and refund.
Here’s how it works:
1. Contact The Company Customer Service at 1-800-221-0146 to receive an RMA (Return Merchandise Authorization Number) and send us a scan of the invoice via email to support@unityhelpme.com.
2. We will work with you to arrange the return shipping. Do not ship the Product back to us before first contacting us and receiving an approved RMA.
3. If Product is returned in unused condition, in original packaging, and can be resold as new the Customer will be eligible for a refund subject to a return fee to cover return shipping and handling costs.
4. If the product has been installed, the Customer at its own expense shall be responsible to de-install it and repackaged and re-crate it for return shipment (if needed new re-packing and crating materials will be sent to the Customer at their cost).
5. If the Product is returned in damaged condition or not returned in like new condition and/or without all accessories or without all items that were included in the original package or without the original packaging, then the Customer shall be responsible for any refurbishment costs in addition to shipping and handling fees.
6. A copy of the invoice must also accompany the returned product.
7. Refunds for returned items will be made by corporate check (or credit card refund) approximately 15-20 business days after Company’s receipt of the returned product (less any applicable repair/refurbishment or shipping and handling fees.
For any return, Hoffman may require additional information and documentation (such as a government-issued photo identification) during the processing of a return to help determine whether to provide a refund/replacement. Hoffman reserves the right to take additional actions to prevent fraud or abuse (including denial of returns, refunds or exchanges, or imposing additional return fees). Any decision made by The Company on any matter pertaining to this return offer is final, and said decisions shall be binding on the Customer.